My assumption is that there is an installation failure which is preventing the install from occurring. You are welcome to post any specific errors you discover to this discussion. ![]() ![]() You can find details on how to locate and interpret the installation log files at Troubleshoot Adobe Creative Cloud install issues with log files. The next step would be to review the installation log files to determine why the installer is failing to install. You also indicated that you downloaded the installation files directly. JoziG have you worked directly with our support team? If so do you have a case number that I can reference? If not you can contact our support team at Contact Customer Care and work directly to resolve the installation error.
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